Hotkey Dialing: Highlight a telephone number in any windows application (internet explorer, Microsoft word, Outlook, etc) and press F11 (hotkey will be configurable in very near future) and Lync will automatically place a call to that number.
ETC PassKey For Lync
Our clients have an ever increasing need for 24/7/365 access to critical systems and data. When an account password is forgotten or an account becomes locked, the user can lose valuable time, while a business project can be delayed awaiting help desk assistance to resolve the issue. Through the use of ETC Passkey, our clients now have a time saving and valuable solution which allows users to restore system access quickly and easily through an automated IVR workflow.
ETC Time Tracker for Lync
Have you experienced delays in billing and revenue recognition because your time tracking system had incomplete or inaccurate data? 
Have you seen your staff spending their valuable time on entering data into the time tracking system instead of working on their core assignments? If so, ETC Time Tracker is the solution for your organization. ETC Time Tracker automatically populates the start time, end time, type of conversation, and meeting participants in real-time. The data is timely and accurate without impacting the valuable time of your staff.
ETC Notify for OCS and Lync
ETC Notify monitors and responds to new voicemail messages by sending SIP notifications, email messages, placing calls to designated phone numbers, or sending numeric pages on a user defined schedule. With this solution, alerts associated with important messages always get to the intended recipient in the format desired.
ETC Development Training for Lync and UCMA 3.0
Through a two day training program, we can give your development team the kick start they need to start successfully building Lync and UCMA solutions within your organization. The core training program is designed to provide step-by-step guidance through instruction and labs which explore the broad capabilities afforded by the latest Microsoft offerings. This program can be refined and tailored to your specifications and audience.
Example Training Session
Custom Solutions for OCS and Lync
Our development team is available for custom solutions which integrate Microsoft Exchange, Microsoft Lync 2010, and Microsoft OCS 2007 R2 together and with third-party solutions. Tell us (contact us) about the business process you want to optimize, the products you need to talk to each other, or other enhancement you desire for these platforms, and we will provide you an overview of the right solution we can provide to solve your needs.
Our custom developed and deployed solutions include:
Custom Web Services
By encapsulating complex functions across Microsoft and third-party solutions, the team delivered a robust, yet straight forward, set of extensible methods enabling the development of feature rich solutions which benefited from the strong capabilities of all products used by the client.
IVR Solutions
Through the creation of custom workflows which efficiently route callers or place calls to the desired recipients, IVR solutions allow for the offloading of help desk calls for password resets, communications out to clients about a recent product recall, the integration between the phone system and an attendance tracking solution, or countless other possibilities.
Our team can analyze your business workflow and improve efficiency through call routing and automation.
Secure Dialing
This solution guards against the unauthorized placement of long distance calls within the client’s organization. When a long distance call is placed, the caller is prompted to provide a billing code through DTMF to ensure the right department or cost center is charged for the call. Once the data is verified the caller is connected to the desired
For more information regarding our development offerings and services, contact your Enabling Technologies Sales Representative (our team) for more information.