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Services

UC Implementations

February 22, 2012

Customer Reviews

“ Enabling Technologies has consistently delivered for Harris Computers and our Unified Communications needs. We’re a fast-growing company and needed an integrator that could move fast and deliver well. Enabling’s provided expert implementation services of Microsoft Lync and Exchange Unified Messaging for five of our locations. We will be using them to do the rest of the locations this year. While we integrated with our PBXs at first, we now rely on Lync for all of our real-time communications needs. We knew after the first implementation that we could rely upon Enabling’s expertise to ensure the projects were well planned out and thoroughly tested before the cutover. We’ve relied on Enabling for Dialogic Gateway support and their Help Desk engineers have been quick and efficient in resolving any issues. I will continue to use Enabling Technologies for all of my Microsoft Unified Communications projects without hesitation, and recommend anyone else do the same.”

Rick Martin - Director, Corporate IT, Harris Computer

Net and Quintum Gateways

With the new Microsoft UC Solutions come new partnerships. We are happy to offer Net and Quintum gateways to our UC clients. We have tested all of the gateways in our lab and out in the field.

Sagem Enterprise Fax Solutions

Sagem and Enabling are partnering to provide our clients with a more robust enterprise faxing solution. Many clients forget about the fax element when planning their UC deployment. Enabling can provide a Fax over IP solution to go with your Unified Communications solution.

Polycom Video Conferencing for Microsoft UC

Polycom and Enabling are partnering to provide integrations between Polycom videoconferencing and Lync Server 2010. With a click of the mouse all of the video works together. We are Polycom's "go to" Partner for this integration

Plantronics - OCS Headsets

Plantronics is a premier maker of the headsets used with Office Communications Server or OCS. We are happy to include their products with our UC solutions.

GN -Jabra Headsets for OCS

Enabling Is proud to be able to provide a full Unifed Communications solution: All the way from the upgrade to Exchange 2007, to adding the Unified Messaging and Office Communications Server. With GN or Jabra headsets specifically designed for OCS we can carry the solution to the end of the project.

Genesys GETS software gateway

The Genesys Enterprise Telephony Software (GETS) Solution is essentially a translation device between Microsoft's Office Communication Server (OCS) and an Enterprise PBX using CSTA-over-SIP communication protocol.

Genesys GETS software gateway has been very instrumental and cost effective for our Cisco clients who need to connect with OCS but are not interested in CUPS.

Evangelyze

Enabling Technologies and Evangelyze are strategic partners. From this partnership we are able to offer our clients the most innovative Communication Enabled Business Processes (CEBP) apps available for the Microsoft UC Solutions. Add- On applications such as "OCS Time Tracker" and "SmartChat" have been well received by the UC community.

Microsoft Gold Partner

Microsoft and Enabling work very closely together on the UC solutions. We are members of the MS UCPAC (Unified Communications Parther Advisory Council) as well as a leading Voice Specialized Partner.

Enabling Technologies was the Microsoft Unified Communications partner of the Year in both 2009 and 2010. We delivered more UC implementations than any other voice partner in 2008, 2009 and are anticipating the same result in 2010.

ETC DevCorp - Enabling's Development Company

When Enabling Technologies entered the Microsoft UC Solutions marketplace we quickly realized the need for certain applications that can leverage the technology.

etc DevCorp was formed to take advantage of the increasing need for customized applications to complement the Microsoft Unified Communications product line. etcDevCorp currently offers: etcMWI - message waitng indicator for Exchange 2007 UM. etcTimeTrackerf or Lync - Automatic Time tracking for all Lync/OCS calls and communications.

Intelepeer SIP Trunking for UC

Enabling is proud to partner with IntelePeer to provide SIP trunking services for business-class voice connections for its Microsoft Office Communications Server and Lync Server deployments across the United States.

Audiocodes Gateways

Audicodes and Enabling Technologies have been working together since the beginning of the UC adoption. We have perfected the UC integrations using their gateways and have many config notes to prove it.

PrairieFyre Contact Center for Lync

PrairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite developed exclusively on the unified communications and Voiceover-IP architecture of the Microsoft Lync Server 2010 platform and Lync 2010 desktop client. prairieFyre Contact Center leverages these capabilities and combines them with a full-featured Automatic Call Distributor (ACD) and comprehensive management applications, enabling agents to provide superior customer service through instant access to key subject matter experts, support teams, and business intelligence across the enterprise.

Dialogic Gateways

Dialogic ang Enabling have been partners from the beginning with our installation of their fax boards in all of our Rightfax implementations and have continued the great parnership with their gateways used in the Microsoft UC implementations. We are continually testing their gateways in the lab with all sorts of integrations to make sure that our engineers are capable of making just about anything work together.

Email Archiving and e-Discovery

Iron Mountain is a new partner with Enabling specializing in the email retention and ediscovery of electronic communications for Exchange Server 2007 Unified Messaging. Iron Mountain's Nearpoint product offers proactive e-discovery readiness, email records management and storage optimization for our clients.

Unified Communications Implementations

Enabling Technologies has the knowledge and experience to provide a variety of UC implementations related to Microsoft UC Applications including Microsoft Lync Server 2010 and Exchange 2010 Unified Messaging. For all of these implementations, Enabling Technologies will send experienced technicians to your site to provide hardware if requested, as well as both solution installation and training services. Enabling Technologies provides programming, design, and guidance, as well as top-to-bottom testing for the solution. We can also help you design where to put servers, determine how many servers to install, and build redundancy into any application.

Enabling Technologies provides the following Implementations:

Lync Server (Formerly Office Communications Server 2007)

VoIP Gateway Integration

Exchange 2010 Unified Messaging

Gateway Plus Exchange2010 Unified Messaging

Project Management Services

Enabling assigns a project manager to every formal engagement. The PM is responsible for:

• Handling all communication aspects of the project, such as interfacing between engineers and the customer
• Technical support and guidance as needed, throughout the entire implementation process
• Single point of contact for all customer communication, meetings, and follow up and change requests

The various implementation services Enabling provides include the following:

1. Lync Server (Formerly Office Communications Server 2007)

For customers who are not on Lync or are on previous versions such as OCS 2007 R2 , Enabling Technologies can completely configure Lync for IM/presence, audio/video, and web conferencing/collaboration. ETC will install all Lync roles. This installation work includes:

Analysis of client needs to determine required server roles, licensing types, and architectures
Existing environment/architecture review
PBX versions, software capabilities, dial plan and interface configurations, ANI capabilities
LAN interfaces and QoS settings
Technical white boarding and expectations validation
Rack, stack, and initial programming of Lync/OCS
Configuration, deployment, and testing services of Lync/OCS functions
Audio/Video
Web Conferencing
IM/Presence
Implementation of Lync/OCS certificates, policies, and licenses

2. VoIP Gateway Integration

For customers who already possess the in-house capability to install a Lync server, formerly know as OCS server, within their infrastructure or who have already deployed OCS for IM/Presence, Enabling Technologies can provide full installation of the gateway that bridges the Lync server with the customer’s PBX system. The three approved gateway manufacturers certified to work with Microsoft are AudioCodes, Dialogic and NET. Enabling possesses expertise with all three having tested them in a lab environment and installed them in production environments with various PBXs . Enabling can evaluate your environment and help select the appropriate gateway, and the type of integration is dependent upon the customer PBX and usage characteristics.

Geared especially to customers who do not have detailed technical knowledge about PBX integration, gateway only implementation is an in-depth process that Enabling Technologies can easily and quickly provide.

During implementation, Enabling Technologies engineers will conduct:

Environmental and architecture review
PBX versions, software capabilities, dial plan and interface configurations, ANI capabilities
Lync implementation settings and mediation server configuration
LAN interfaces and QoS settings
Technical whiteboarding and expectations validation
Rack, stack, and cabling of OCS Gateway
Turn-up, configuration, and testing of Gateway
Activation of license file
Dual T1 configuration
Configure Gateway to interface ISDN PRI to telco
Configure Gateway to route calls from PBX users to and from the PSTN
Configure Gateway to route calls from MOC users to and from the PSTN
Configure Gateway to route calls between PBX users and MOC users
Configure Gateway to cover unanswered calls to E2K7 UM
Test all the above functionality

Validation of programming and configuration of the PBX (your PBX administrator needs to make the actual programming changes)

3. Microsoft Exchange Server 2010 Unified Messaging:

Enabling Technologies has the knowledge and experience to provide a variety of implementations related to Microsoft Exchange Server 2010 UM. These installations include: Gateway; Gateway Plus Exchange Server 2010 UM; Message Waiting Indicator; Auto Attendant; Exchange Server 2010; Message Networking; with Caller Applications.

For all of these implementations, Enabling Technologies will send experienced technicians to your site. They provide:

• Hardware if requested
• Solution installation and training services
• Programming, design, and guidance
• Top-to-bottom testing for the solution
• Help in designing where to place the servers, determining how many servers to install, and building redundancy into any application

4. Gateway and Exchange Unified Messaging

Gateway Plus Exchange Server 2010 UM Server Role

For those customers who want to implement a gateway and desire assistance in deploying the Unified Messaging role of Exchange 2010, Enabling Technologies will provide the gateway work described above, and deploy and customize UM server role. This installation work includes:

• All of the tasks outlined in item one above
• Analyze and advise on hardware requirements for the UM role
• Discuss storage considerations
• Review client considerations on security, permissions, delegating roles, and the rights that are required to administer Exchange Server 2007
• Configuration, deployment, and testing services
• Install and/or optimize the UM server role
• UM Policies implementation, integration, and activation (conceptually similar to traditional voicemail Classes of Service (COS))
• Auto attendant configuration and activation
• Knowledge Transfer about UM administration through the Exchange Management Console and the Exchange Management Shell to administer and configure specific settings or enable bulk changes
• Configure Exchange UM System Objects (UM Dial Plan, IP Gateway, Hunt Group, UM Server, UM Mailbox Policy, UM Auto-Attendant)
• Configure load-balancing across multiple VOIP gateways if desired

For more information about our Unified Communications implementations please email: info@enablingtechorp.com

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