etcMWI   by ETC DevCorp.

The MWI (Message Waiting Indicator) solution enhances the Microsoft Exchange 2007 Unified Messaging (UM) platform by providing additional methods to notify users of new UM messages in your mailbox. This product is available solely through Enabling Technologies sales representatives. (Sales representatives are listed under the "About Us" tab under "people").  Contact yours today!

Features:

Message Waiting Indicator (MWI)

·         Activate the MWI on PBX phone when new voicemails arrive.

·         Turn off the MWI when new voicemail messages are listened to.

Call Out Notification

·         Call Out Notification allows the user to set a phone number in the system that will be called when new voicemails arrive in the inbox.

·         User web interface to set phone number and settings.

SMS Text Messaging

·         Receive a Text message on you cell phone when new voicemails arrive.

·         Receive a Text message on your digital pager when new voicemails arrive.

User control panel

·         Web based user control panel for controlling personal settings.

o   MWI on or off

o   Callout on or off

o   Callout phone number

o   Text Message to cell/pager on or off

o   Text Message destination address

·         An Outlook and SharePoint plug-in are in development for release in 2008.

Administrator control panel

·         .Net administration application allows the setting of all system and user settings.

o   Auto Discovery of all UM users

o   Start and Stop of system services and modules

o   Status and diagnostics interface

o   Tabbed Interface for ease of use

System Architecture:

The entire application has been developed using the latest tools from Microsoft. This provides a very flexible and powerful environment for adding functionality as the need arises. It also allows us to integrate very tightly with all the Microsoft office applications and provide a rich user interface.

MWI Windows Service

The core product consists of a Windows service running on a Windows 2003 server. This service consists of the following components:

·         Exchange 2007 Connector

o   The Exchange connector provides an interface to Exchange Web Services which is the Microsoft preferred method of communicating with Exchange.

o   Exchange Web Services (EWS) provides a simple but powerful set of tools that allow the application to receive notifications from Exchange about the users voice messages.

·         Active Directory Connector

o   The Active Directory connector provides an interface to acquire all the necessary information about the Unified Messaging users.

·         SIP Call Control Connector

o   The application utilizes a complete SIP stack that allows for controlling the MWI status and generating the callout feature.

o   Having a SIP stack will allow for additional call control features in future releases.   

·         IIS Web interface Connector

o   This provides the Web interface for users.

·         SMS Text Messaging Connector

o   Allows the application to send standardized text messages to any SMS capable device.

 For more information:  http://etcdevcorp.com/products/products.htm

Feature Comparison

 Supported Gateways and IP-PBXs

Feature	Enabling Technologies ( ETC DevCorp.)	Interactive Intelligence	Geomant
AudioCodes	X	X	X
Dialogic	X	X	X
Cisco CM 5.0		X	X
Cisco CM 5.2	X	X	X
Nortel CS1000	X	X	X
Nortel CS2100	X	X	X