Cloud Care - Get Voice Service from Office 365 with High Quality and Peace of Mind

Microsoft’s Office 365 Cloud PBX provides innovative voice features in a cloud delivery and operational expense model.  New sites and users can get voice services in minutes, or existing phone numbers can be ported in a staged transition.  Meetings of up to 10,000 participants can use Microsoft’s infrastructure, without the need for on premises servers. 

The Cloud’s Simplicity is Only Part of the Picture

The end game sounds appealing; no servers, predictable OpEx, and integration with the Office 365 stack.  But the moving parts do take some careful planning and support.  Calls will traverse either the open Internet or an ExpressRoute circuit.  Phones on premises will rely on your IP network and DHCP.  Calls may traverse WiFi, from home or coffee shops.  Meetings will include anonymous external attendees.  Users can make VoIP calls over their cell phones’ 4G data plans.

Enabling’s Cloud Care service can help manage these variables.  During this transition, user impressions will ultimately define success.  With Enabling’s engineering and support, you can avoid the pitfalls that befall other service provider customers.  Without, you may experience quality issues such as one-way audio, erratic meeting entry, and dropped calls. 

Best Practices for Managing and Supporting Cloud PBX

Enabling Technologies offers care packages for customers’ Cloud PBX environment.  Above and beyond Microsoft’s standard support SLAs, Enabling provides:

  • Monitoring of hybrid Skype servers’ health, availability, and user application issues

  • Support of IP Phones (provisioning, troubleshooting, break/fix)

  • Network monitoring (intranet & ExpressRoute)

  • User Moves adds/changes

  • Cloud Connector Edition interface to VoIP Gateway or existing PBX

  • Multivendor troubleshooting and escalation

Delivered by Microsoft’s Communications Experts

Enabling Technologies is Microsoft’s only Communications three-time Winner of the Partner of the Year Award for Communications, a global award presented to their best Skype partner.   Enabling’s Care Team supports day-to-day support of 90 on-premises Skype for Business and Office 365 customers, using proven techniques to monitor and troubleshoot along with innovative tools to deliver turnkey managed services and support. 

With our simple, predictable per user / per month service fees added to Microsoft’s E5 / Cloud PBX licensing, you can leverage Microsoft’s scalable cloud voice service with confidence of a dedicated team of Unified Communications experts as an extension of your team.  You can expect consistent performance, and in the event of issues, proactive response times and SLAs in line with your unique requirements.

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