Three approaches to integrating Lync/Skype and your PBX: Enterprise Voice, Remote Call Control, and with Lync’s Desktop API are available.
Each PBX manufacturer and Microsoft have their own spin on integration. Work with Enabling Technologies to find out the pros and cons about each from an IT and end user perspective. We are an independent Systems Integrator with over 700 such integrations.
Contact us and get insight into whether you should upgrade an older Avaya or Cisco PBX just to get it to integrate with Lync/Skype or Exchange UM.