CUSTOMER LOCKBOX

Be Made Aware of Human Intervention with your Data in Office 365.

Case Studies

"Office 365 and Enterprise Mobility and Security Suite can actually improve the security posture of the firm, which was the case for the State of Minnesota."

Anonymous

MOST OF OFFICE 365’S DATA CENTERS RUN WITHOUT HUMAN INTERACTION, BUT IN THE RARE EVENT THAT A HUMAN HAS TO INTERACT WITH A CUSTOMER’S DATA OR A SYSTEM HOUSING THAT DATA...

Do you want to know about it? If so, with the Lockbox feature within Office 365, Microsoft will be required to alert you of their plan and await your approval to take the appropriate action. In the Office 365 Administrative portal, admins will see a request, and be able to accept/reject the request.

Frequently asked questions

Q. Who is notified when there is a request to access a customer’s content?

A. Administrators in the customer’s Office 365 environment are notified via email that there is a request for access. The Office 365 Admin Center portal will also display requests that have been submitted to the customer for approval.

Q. Who can approve or reject these requests in a customer’s organization?

A. Administrators in the customer’s Office 365 environment can approve or reject Customer Lockbox requests.

Q. Under what circumstances do Microsoft engineers need access to customer’s content?

A. No one at Microsoft has standing access to customer content in Office 365. Furthermore, Office 365 services are being engineered so that people performing service operations never have access to

customer content. Therefore, we believe that the only scenario where a Microsoft engineer will need to access customer content is when the customer asks us to do so.

Q. What happens if a customer rejects the Microsoft engineer’s access to content?

A. Microsoft can only proceed following approval of a Customer Lockbox request. If a customer rejects a Customer Lockbox request, no access to customer content will occur. If a user was experiencing a service issue that required Microsoft to access customer content in order to resolve (though such circumstances are expected to be extremely rare), then the service issue might simply persist. Microsoft would inform the customer of this outcome.

Q. What happens to a Customer Lockbox request that was not acted upon by the customer in a timely manner?

A. Customer Lockbox requests have a default lifetime of 12 hours, after which they expire. Expired requests do not result in access to customer content.

Q. How do I purchase Customer Lockbox for Office 365?

A. Customer Lockbox for Office 365 will be available as part of a new premium Office 365 Enterprise Suite called E5. More information on E5 can be found here.

Enabling Technologies are experts in securing productivity applications in the cloud. See one recommendation to get started and learn more, or contact us.

Enabling Technologies' capabilities provides organizations with secure, cloud communications using Office 365 and Azure. Professional security services include:

GUIDANCE

Need to refresh your security policy for SaaS, BYOD, and DLP? Enabling’s experts can help.

 

PLAN

TRAINING

Do your IT Pros need training on O365/Azure security? Check out our security training courses.

 

LEARN

SERVICES

Microsoft’s 400+ cloud security features are off by default. Let us handle the day to day so you can get on with your business.
DEPLOY

SUPPORT

If monitoring your security alerts is a daunting task, our support team can filter and triage anomalies.

 

MANAGE

LOCKBOX

SOLUTIONS

 

SOLUTIONS

Enterprise Mobility

Office 365

RESOURCES

ENABLING TECHNOLOGIES

We build a smarter, more connected, more enjoyable workplace using the Microsoft Communications and Collaboration stack. Our perspective from thousands of projects and predictable methodology translates to your successful project. Our award winning Organizational Change Management program drives user adoption and acceptance which delivers full value for your UC investment.

CAREERS AT ENABLING TECHNOLOGIES

We are always looking for dynamic new talent to join our team. If you have a passion for innovation and learning, we encourage you to browse our current openings!

2015 Microsoft Partner of Year

 

2015 Microsoft Partner of Year

Communications Market Acceleration

 

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Why we won the award…

What technologies we provide users is an important decision, but perhaps the most important question of all is “will they use it?” Enabling’s “Lights, Camera, Adoption!” Organizational Change Management program provides customers with the tools required to successfully drive user acceptance and high adoption of new technologies. Enabling ensures that everyone in the organization is excited to use the new technology with fun and exciting pre-planned deployment plans. Operational Change Management made all the difference with one of Enabling’s local clients. Enabling just finished up working with this new client to deploy Lync Enterprise Voice at over 70 locations with more than 7,000 users. They were able to use the preplanned roll out plans from Enabling Technologies to insure a successful adoption.

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2012 Microsoft Partner of Year

 

 

2012 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, one of the nation’s leading architecture and engineering firms, wanted to improve customer relationship management. They required their project managers to take notes of customer phone calls in Dynamics’ CRM. However, their PMs only used CRM to log calls, and rarely kept it open and available. Getting to CRM’s call notes page took eight mouse clicks for each phone call, taking time and effort. Many times, the PMs were unwilling or unable to spend the extra time to comply with procedures. Enabling created ETC CRM Sync, which uses Lync APIs to automatically pop a screen to the customer’s CRM page, where the PM can immediate start taking notes. The integration significantly reduced the time and effort it normally takes to log the call notes in CRM. Not only did Enabling’s solution save their project managers time, but the company has much more accurate reporting and a complete call history for all their clients in CRM.

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2010 Microsoft Partner of Year

 

 

2010 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, a global provider of strategic outsourcing services, looked to Enabling for assistance rolling out Unified Communications to their organization. Depending on the time of year and the status of outsourcing contracts, user counts ranged between 7,000-14,000. They needed to replace their older Avaya PBXs and Voicemail systems. Enabling designed and implemented Lync, including Enterprise Voice, and Exchange Unified Messaging. In addition, Enabling used Lync’s APIs to connect to the client’s attendance/absentee tracking system. When an employee called in sick, Lync’s IVR took the call, prompted the caller to enter an employee ID and reason for absence, then inserted the information into the attendance application. Lync would then place an outcall to other potential substitutes and prompted them to ask if they’d be able to cover the shift. This saved FTEs from having to manually handle the process, and enabled quicker coverage for absenteeism. Lync not only proved to be a reliable voice system, but Enabling turned it into an extensible business enabler.

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