E9-1-1 EMERGENCY PREPAREDNESS

E9-1-1 Solutions for Microsoft’s Skype for Business

Case Studies

“Because West Emergency Services is Compliant with all major IP-PBX platforms, delivers to over 6,000 Public Safety Answering Points (PSAPs) across North America and provides reliable support for complex environments such as multiple UC vendors deployed on-premises, hosted or hybrid environments we feel the West Solution can assist our clients best.”

Bill Vollerthum, President , Enabling Technologies

WHAT HAPPENS WHEN AN EMPLOYEE ON YOUR NETWORK DIALS 9-1-1

Will her call be delivered to the appropriate Public Safety Answering Point (PSAP), regardless of where she is calling from? Is her location information available, regardless of the phone she used to dial? Does your security team know that there is an employee in distress who needs assistance? Will she get the help she needs?

With 9-1-1, there is no room for error. West’s Safety Services team maintains an exacting focus on E9-1-1 for the enterprise. Our solutions make sure that when 9-1-1 is dialed, the call and caller-location information are delivered to the appropriate PSAP – any device, any location, every time.

Skype for Business includes native E9-1-1 functionality as part of its voice system. West complements this functionality with solutions that include emergency call delivery (with location) for on-premises and remote users, support for complex and multi-vendor UC environments, and robust security notification features that enhance the enterprise emergency response. We simplify E9-1-1 so you can protect your most important resources: your employees, your students and your customers.

 

Contact Enabling today to discuss your State's E911 laws and how you can be better prepared for emergency help for your employees.

 

Enabling Technologies' capabilities provides organizations with secure, cloud communications using Office 365 and Azure. Professional security services include:

GUIDANCE

Need to refresh your security policy for SaaS, BYOD, and DLP? Enabling’s experts can help.

 

PLAN

TRAINING

Do your IT Pros need training on O365/Azure security? Check out our security training courses.

 

LEARN

SERVICES

Microsoft’s 400+ cloud security features are off by default. Let us handle the day to day so you can get on with your business.
DEPLOY

SUPPORT

If monitoring your security alerts is a daunting task, our support team can filter and triage anomalies.

 

MANAGE

2015 Microsoft Partner of Year

 

2015 Microsoft Partner of Year

Communications Market Acceleration

 

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Why we won the award…

What technologies we provide users is an important decision, but perhaps the most important question of all is “will they use it?” Enabling’s “Lights, Camera, Adoption!” Organizational Change Management program provides customers with the tools required to successfully drive user acceptance and high adoption of new technologies. Enabling ensures that everyone in the organization is excited to use the new technology with fun and exciting pre-planned deployment plans. Operational Change Management made all the difference with one of Enabling’s local clients. Enabling just finished up working with this new client to deploy Lync Enterprise Voice at over 70 locations with more than 7,000 users. They were able to use the preplanned roll out plans from Enabling Technologies to insure a successful adoption.

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2012 Microsoft Partner of Year

 

 

2012 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, one of the nation’s leading architecture and engineering firms, wanted to improve customer relationship management. They required their project managers to take notes of customer phone calls in Dynamics’ CRM. However, their PMs only used CRM to log calls, and rarely kept it open and available. Getting to CRM’s call notes page took eight mouse clicks for each phone call, taking time and effort. Many times, the PMs were unwilling or unable to spend the extra time to comply with procedures. Enabling created ETC CRM Sync, which uses Lync APIs to automatically pop a screen to the customer’s CRM page, where the PM can immediate start taking notes. The integration significantly reduced the time and effort it normally takes to log the call notes in CRM. Not only did Enabling’s solution save their project managers time, but the company has much more accurate reporting and a complete call history for all their clients in CRM.

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2010 Microsoft Partner of Year

 

 

2010 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, a global provider of strategic outsourcing services, looked to Enabling for assistance rolling out Unified Communications to their organization. Depending on the time of year and the status of outsourcing contracts, user counts ranged between 7,000-14,000. They needed to replace their older Avaya PBXs and Voicemail systems. Enabling designed and implemented Lync, including Enterprise Voice, and Exchange Unified Messaging. In addition, Enabling used Lync’s APIs to connect to the client’s attendance/absentee tracking system. When an employee called in sick, Lync’s IVR took the call, prompted the caller to enter an employee ID and reason for absence, then inserted the information into the attendance application. Lync would then place an outcall to other potential substitutes and prompted them to ask if they’d be able to cover the shift. This saved FTEs from having to manually handle the process, and enabled quicker coverage for absenteeism. Lync not only proved to be a reliable voice system, but Enabling turned it into an extensible business enabler.

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