Enabling Technologies Offers the following Training Courses at our Baltimore location:

1. Office Communications Server Administration (Main and Advanced Courses)-

Both classes are combination of theory and application, with lecture followed by relevant hands-on labs. Each trainee will be paired with another at a single workstation, where they will experience a real-world environment including;

Virtual servers running all OCS roles

VoIP Gateway

Handset

OCS Architecture Overview

This section will lay the groundwork for the course, defining terms, introducing concepts that will persist throughout the course, etc.

High Level Diagram

Active Directory integration

Definitions

Signaling/ Media Streams

SIP URI

Message Setup / teardown

Functional overview (server role each does and how they work together)

This section will define in detail each component of OCS

For each server role (F.E. Server, A/V Conf Server, Web Conf Server, Mediation Server, VoIP Gateway, Archiving Server, Edge Server), we will cover:

1. Purpose - what function each role provides

2. How it works

3. What's deployed on it (IIS First) and .NET (both installed beforehand), ASP, OCS prompts you for C++ extensions). With Standard Edition SQL server express is deployed.

4. When it's used (call flows)

5. Scalability

6. What ports, listening ports, etc.

7. Ports and traffic flow of each

8. Certificates on each

System Administration

This section will discuss how to ensure the proper health, administration, and support of the server roles

1. Specific A/D changes that are made:

a. Containers

b. Policies

c. Attributes

d. Service accounts

2. Best practices for standardized A/D entries

3. License administration licenses

4. Best Practic anaylzer - how to run and interpret

5. Checking status of each server role

6. Address Book Server

7. Backing up the OCS server configuration

User Administration

All about user credentials, A/D integration, and altering user options

1. Adding / removing users

2. Enabling users for different services

3. Show telURIs, phone numbers, linkages

4. Auto-discovery and manual configurations

Security

One of the most complex parts of OCS, this section is about user credentials, A/D integration, and altering user options

1. Public Certs

2. Publicly routable IP addresses

3. Pinholes in firewall

4. Reverse proxy for some components

5. VPNs pros and cons

DNS

All about user credentials, A/D integration, and altering user options

1. FQDNs

2. Service records

3. SIP Internal TLS

4. MTLS

Telephony

This section introduces “enterprise voice” where Office Communicator can be a phone connected to OCS and then through an enterprise PBX. More detail is covered in the advanced course.

1. Overview of VoIP

2. Signaling traffic versus voice traffic

3. Voice-specific Session Initiation Protocol (SIP)

4. RTAudio

5. SIP-PSTN Telephony gateways

6. Call flow

Troubleshooting

Certificates
Dial Plan Security
DNS
Communicator
Automatic Sign On
Live Meeting
Logging

2. Exchange Server 2007 Unified Messaging System Administration Training

This Exchange 2007 Unified Messaging Course is an instructor-led course designed to promote interactive, instructor-guided, hands-on learning experience for system administrators involved in the day-to-day use of Exchange 2007 Unified Messaging. The course includes daily ongoing administration, troubleshooting as well as post installation tasks.

The Exchange 2007 Unified Messaging Course outline is as follows:

1. Introduction to SIP

2. Introduction to Exchange 2007

3. The SIP Gateway

4. UM Components in Active Directory

5. Working with the UM Components (creating/editing/automating)

6. Client Features

7. Real World UM Scenarios

8. Capacity Planning and reporting

9. Message Waiting Indictor

10. Troubleshooting

11. Client Issues

12. Auto attendant issues

13. MWI issues

3 and 4 - Modular Messaging 3.0 System Administration Training

and

Modular Messaging 3.1 System Administration Training

_{^{This Modular Messaging Administration Course is an instructor-led course designed to promote an interactive, instructor-guided, hands-on learning experience for system administrators involved in the day-to-day use of Avaya Modular Messaging. It is designed for Clients with Avaya Modular Messaging administration responsibilities. The course includes initial MAS post installation tasks, daily ongoing administration, and diagnostics on the MAS.}}

The course consists of a blend of instructor-led discussions, guided activities, and lab activities designed with administration tasks in mind.

Upon completion of this course, participants should be able to:

Administer the Messaging Application Server (MAS) software after the installation and initialization of Avaya Modular Messaging
Support the enterprise by managing the ongoing administration of Avaya Modular Messaging
Utilize diagnostics and reports from the Message Application Server (MAS) to maintain the integrity of Avaya Modular Messaging
Understand Caller Applications and build real-life attendants
Administer moves, adds and changes
Understand how Modular Messaging interacts with the PBX in different configurations
Troubleshoot common issues involving the server and clients

_{The course will provide System Documentation and Enabling Certification – not Avaya certification. Release 3.0 will be covered. The course will last Three (3) days from 8:30 AM to 5:00 PM. Flight arrangements should be made with those class times in mind. The Location of the class is at Enabling’s Home office: 12226 Long Green Pike, Glen Arm, MD 21057 ( 10 minutes North of Towson, MD). Continental breakfast and lunch will be provided but other meals, lodging, flights, and transportation are at the attendee’s expense and discretion. There are no prerequisites for the course but the attendee should be technically savvy and responsible for some system administration. Due to limited availability and scheduling priorities, paid courses cancelled less than ten (10) days prior to the start of a course will not receive a refund. A signed Purchase Order or Credit Card is required to reserve a spot in the course and will serve as your registration.}

_{To sign up for Training please email: dp@enablingtechcorp.com or call 443-625-5140}