AVAYA INVESTMENT REPLACEMENT AND INTEGRATION OPTIONS

Phasing out your Avaya PBX with Skype for Business can be quite effective financially, and architecturally.

Case Studies

“Enabling Technologies has transitioned from Avaya to Microsoft so we understand your concerns. In 2007 we were Avaya’s largest Modular Messaging Systems Integrator on the East Coast. When we began implementing Microsoft’s Exchange 2007 Unified Messaging for other organizations we started our migration as well. Initially our Avaya PBX was integrated with Office Communications Server. Eventually with Lync we eliminated the Avaya PBX and now we are fully in the Cloud with Skype for Business and Office 365. We can help your organization with your transition as well.”

Bill Vollerthum, President Enabling Technologies

WHAT COMES AFTER AVAYA?

Using Skype for Business as you phase out your Avaya PBX can be quite effective financially, and architecturally.

As a long time Avaya integrator and three-time Microsoft UC Partner of the Year winner, Enabling has migrated Avaya to Skype hundreds of times.  We ensure a sensible migration that takes existing skills and investments into the future.  You can use us as a resource when you start exploring how to expand the Microsoft UC stack.

Most times, organizations create a hybrid environment to get experience with Skype before investing heavily.  See how in this webinar recording and PowerPoint.  Others decide to rip/replace when the PBX is depreciated, and especially when the PBX is on its last legs.  See some of those end user stories

At Enabling, we ensure a sensible migration that takes your existing skills and investments into the future.  You can use us as a resource when you start exploring how to leverage the best of both.

 

 

 

 

 

 

 

SOLUTION

If your main concern is the contact center - have no fear!

No doubt about it, one of Avaya’s strengths is its contact center.  So when the UC capabilities of Skype appeal to users and management, how can you address the contact center? Skype natively can conduct call answering, caller prompting, message queuing, and call distribution.  For call recording, best agent selection, and advanced analytics, Skype uses third party partner solutions. 

RESOURCES

ENABLING TECHNOLOGIES

We build a smarter, more connected, more enjoyable workplace using the Microsoft Communications and Collaboration stack. Our perspective from thousands of projects and predictable methodology translates to your successful project. Our award winning Organizational Change Management program drives user adoption and acceptance which delivers full value for your UC investment.

CAREERS AT ENABLING TECHNOLOGIES

We are always looking for dynamic new talent to join our team. If you have a passion for innovation and learning, we encourage you to browse our current openings!

2015 Microsoft Partner of Year

 

2015 Microsoft Partner of Year

Communications Market Acceleration

 

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Why we won the award…

What technologies we provide users is an important decision, but perhaps the most important question of all is “will they use it?” Enabling’s “Lights, Camera, Adoption!” Organizational Change Management program provides customers with the tools required to successfully drive user acceptance and high adoption of new technologies. Enabling ensures that everyone in the organization is excited to use the new technology with fun and exciting pre-planned deployment plans. Operational Change Management made all the difference with one of Enabling’s local clients. Enabling just finished up working with this new client to deploy Lync Enterprise Voice at over 70 locations with more than 7,000 users. They were able to use the preplanned roll out plans from Enabling Technologies to insure a successful adoption.

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2012 Microsoft Partner of Year

 

 

2012 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, one of the nation’s leading architecture and engineering firms, wanted to improve customer relationship management. They required their project managers to take notes of customer phone calls in Dynamics’ CRM. However, their PMs only used CRM to log calls, and rarely kept it open and available. Getting to CRM’s call notes page took eight mouse clicks for each phone call, taking time and effort. Many times, the PMs were unwilling or unable to spend the extra time to comply with procedures. Enabling created ETC CRM Sync, which uses Lync APIs to automatically pop a screen to the customer’s CRM page, where the PM can immediate start taking notes. The integration significantly reduced the time and effort it normally takes to log the call notes in CRM. Not only did Enabling’s solution save their project managers time, but the company has much more accurate reporting and a complete call history for all their clients in CRM.

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2010 Microsoft Partner of Year

 

 

2010 Microsoft Partner of Year

Unified Communications Solutions. Instant Messaging / Presence / Conferencing / Voice

 

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Why we won the award…

Our client, a global provider of strategic outsourcing services, looked to Enabling for assistance rolling out Unified Communications to their organization. Depending on the time of year and the status of outsourcing contracts, user counts ranged between 7,000-14,000. They needed to replace their older Avaya PBXs and Voicemail systems. Enabling designed and implemented Lync, including Enterprise Voice, and Exchange Unified Messaging. In addition, Enabling used Lync’s APIs to connect to the client’s attendance/absentee tracking system. When an employee called in sick, Lync’s IVR took the call, prompted the caller to enter an employee ID and reason for absence, then inserted the information into the attendance application. Lync would then place an outcall to other potential substitutes and prompted them to ask if they’d be able to cover the shift. This saved FTEs from having to manually handle the process, and enabled quicker coverage for absenteeism. Lync not only proved to be a reliable voice system, but Enabling turned it into an extensible business enabler.

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