Table Of Contents

Skype to Teams Quickstart

Introduction | Who Is Bright Horizons?



At Bright Horizons, 32,000 employees share the mission to focus on one family at a time. To support customers at over 1,000 childcare centers worldwide, there’s a need for velocity.

Employees seek out tools and technology to be more efficient. That entrepreneurial spirit comes at a price, however, as multiple collaboration and meeting tools were in use (GoToMeeting, Adobe Connect, Yammer, Lync, SharePoint, and even Slack). “We had no company sponsored tool that everyone had been trained on and consistently used,” said Nazanin Namvar, Manager of Business Analysis. Added Payal Frihart, Implementation Team Lead, “You could talk to two different people on the same team and they’d use two different tools.”  That inconsistency and unnecessary cost was a catalyst for change. The IT team began piloting Microsoft Teams as part of a planned move to Office 365.  Enabling Technologies was selected from a list of eight vendors because of their Prosci certified change management specialists that guided them through the process.

Changing the Way We Work

It was critical to get Teams right because we thought with the right adoption, we could actually change the way people work.” said Ellen Cameron, Director.  

All the up-front effort is paying off with user satisfaction and business results. “Teams is really helpful on projects with stakeholders across the organization,” said Namvar.It’s more efficient to have channels to organize conversations than a lot of emails. When we’re reviewing and making lots of changes on a file, not having to manage the replies and edits is helpful.”

“Our communications team is jumping on this,” said Cameron, “because they work a lot on documents and communications. Purchasing and other departments will collaborate with external vendors.”

"I’m being told how easy it is to quickly start a meeting. We have many remote employees, and Teams helps them feel more connected by being able to connect via video,” said Namvar.

People are getting creative! A DevOps team proactively built a Team to publish their metrics every week. They use Planner to track tasks and status for management to progress and next steps, all in Teams.

“People are excited because we have so many more abilities in this one system. It’s a major time savings getting things done through Teams, since it lets us work together as a unit,” said Frihart.

Why Enabling?

Enabling was selected from a list of eight vendors. “What attracted us to Enabling was that certified change management specialists would guide us through the process,” said Cameron. “Enabling was the only one that really spelled out their change management process. Other vendors focused on technical aspects. Our decision was made somewhat on price, but Enabling was quite reasonable.”

“With Teams, the tool itself is intuitive, but the change management is a challenge,” said Namvar. “There’s so much going on for our end-users, they need to see how this tool fits in with the other tools they’re using. We needed to explain the connection and why Teams should be used instead.”

Excitement Days!

One new idea Enabling proposed was to host Excitement Days. Employees were invited to a conference room in each corporate location to see Teams in action. “We were incredibly swamped with people attending!” said Cameron. “We had four of us with a few demo laptops and we had hundreds of people coming in.”

“It was a terrific idea, and in hindsight, we would’ve done demos in a more scalable way if we knew how many people would come,” said Cameron. But the mission was accomplished. “People were very anxious to know more about Teams and wanted to join our Champions group. It was good to have Enabling there to answer specific questions about Teams.”

Focus Group Discovery Sessions

Enabling led face-to-face focus groups to uncover use cases and needs of a cross-section of employees. “People weren’t really sure what Teams could do, but we sat down with them and showed how Teams can reorganize their work,” said Frihart. “Just seeing how it could work made them say ‘Oh yeah, I can do this!’ It was eye opening, and it means something when you can see it resonate.” The focus groups added to the momentum of the rollout. “That buzz spread, and you could feel the sheer excitement in our offices,“ said Frihart.

Microsoft Teams Governance

Enabling also assisted with governance decisions. “The number of outstanding governance questions was a challenge,” said Namvar. “We made decisions by getting stakeholders involved from help desk, infrastructure, implementation, and communications teams. We had weekly status calls on Teams.”

A lesson learned is to Have all governance conversations up front,” said Namvar. “We’d started our Teams pilot before having done so, which was a little bit backwards.”

Next Steps

A successful rollout at the offices led to the decision to standardize on Teams for all corporate employees, followed by Regional Managers and Division VPs. “Our VPs and Regional Managers need answers quickly and to easily schedule meetings. With Teams on mobile devices, they can have a quick chat, meet, and share files, simply,” said Namvar.

There are several duplicate services which the organization can eliminate and cut costs. Teams will save us money,” said Namvar, “but more than that, having Bright Horizons using the same tool and being consistently trained is the biggest win for us.”

Skype to Microsoft Teams Quickstart


Unlike a traditional on premises deployment and the focus/cost on hardware and server deployments, migrating to the cloud allows IT organizations and businesses to focus on success planning and readiness. Investments made in planning both the technical and the user adoption and success factors will position your organization to prosper with a modern and intelligent collaboration and communication solution like Microsoft Teams. Get it right the first time with guidance from Enabling’s experts in technical and organizational changes.

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  • Review team types for educators
    School data sync
  • Intelligent communications discussion
  • Licensing
  • Skype for Business to Teams roadmap and feature comparison
  • Environmental assessment
  • Governance discussion
  • IT process and support discussion
  • Cultural and organizational readiness for the change
  • Potential roadblocks to adoption
  • Personas and user cases present in the environment
  • Network readiness assessment
  • Bandwidth calculator
  • Identity/School data sync
  • PSTN connectivity
    • Microsoft calling plans
    • Direct routing
  • 3rd party integrations
  • Analog connectivity
  • Contact Center
  • E911
  • Endpoints
  • Phases/Deployment roadmap
  • Design documentation
  • Office 365 tenant configuration for Teams
  • Up to 25 user pilot
  • Direct routing configuration or hybrid configuration (requires existing SBC and/or existing Skype for Business Server 2015 environment)
  • M365 A3/A5 license security workshop
  • Adoption and success materials for deployment
  • Sample Teams devices
  • Deployment hand off documentation

*Required if hybrid (on prem MS environment) or Direct Routing (Does not include gateway).


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Skype to Teams Quickstart