Kick Off

• Introductions to our Adoption & Change Management Consultant(s) and Project Manager.
• Introductions of your team, project sponsors and stakeholders.
• Review expectations and scope
  Schedule strategy and planning session(s).

Strategize and Plan

• Identify business, organizational and stakeholder objectives and success criteria.
• Develop an understanding of the organizational culture.
• Understand use-cases and personas present in your environment.
• Expose adoption risk, resistance and barriers.
• Acknowledge prior success and failure with change initiatives.
• Incorporate a comprehensive adoption and change management program.

Build Awareness

• Champions are engaged and leveraged to advocate adoption among staff.
• Marketing campaigns are designed to effectively. communicate the change and cut through ‘the noise’ while boosting engagement.
• Events are used to provide a preview to stakeholders, leadership and champions to ease anxiety and stimulate adoption. 

Educate and Train

• Develop learning materials to support adult learning styles present within your organization.
• Content development to support use-case scenarios ensuring content is meaningful and accessible.
• Guide your internal teams to effectively deliver training workshops. 
• Supplement your team by providing instructor-led learning workshops (on-site/remote.

Reinforce

Surveys and metrics are analyzed to develop a reinforcement strategy that provides ongoing support for staff as they prepare to adopt and consume the technology. Your team can quickly transition to the next priority with this project in maintenance mode. Reinforcement strategies offer: 

• Surveying to identify gaps in learning and opportunities for remediation.
• Communications to support staff by providing tips and tricks.
• Training to fortify use of the solution and encourage advanced consumption.