When you’re thinking of a strategic partner to deploy Dynamics 365 you need to be aware that Dynamics runs on tools like Power BI, Flow, & PowerApps and integrates with tools like Microsoft 365, Microsoft Teams, Outlook, and more. With over 20 Cloud Solution Architects our technical and strategic bench of consultants and engineers goes deep with the suite of Microsoft tools. Enabling Technologies is an Elite Microsoft Partner and was founded on the simple premise to leverage your new or existing investments in secure communications and collaboration to the fullest to drive end-user adoption and productivity.

*Check out our latest webinar: Adapting your Marketing to a Changing World.  Practical advice for updating your marketing strategies

Dynamics for Sales

Turn Relationships into Revenue

Dynamics 365 was able to simplify and streamline the sales process for Swarovski’s global sales workforce. They went from using hundreds of sales tools to connect with their customer to just one simple tool by leveraging the power of the Dynamics 365 platform. Now, their sales team have the most up to date information about their customers at their fingertips whether that information is from social media or internal systems custom built in Dynamics 365.

Dynamics for Marketing

Continuously Solving Business Challenges

The marketing department at Northrop & Johnson uses Dynamics 365 to manage distribution of the company’s Navigator magazine, a glossy and informative resource about yachting and luxury lifestyles that helps strengthen customer relationships and open sales conversations. Before the company deployed Dynamics 365, some customers got four or five copies of the magazine because they were on different lists in different systems. Now, they use Dynamics 365 to make sure that people get their one copy of our magazine directly from a sales broker, with a much higher degree of personalization. “With Dynamics 365, we built exactly the kind of smart marketing we needed. Most others in the industry just don’t have the ability to do that.”

Dynamics for Customer Service

Better Service with Deeper Integration

In the past Beyond Bank’s staff was having to sift through 14 or 15 different tabs and screens to identify the information needed to take a single customer call. Beyond Bank is now using Dynamics to draw out real-time data from core banking processes and applications, and provide a complete, 360-degree view of the customer. After experiencing the success of its CRM system, they now created all customer-facing processes out of Dynamics 365. Seeing this integration at work has led Beyond Bank to other Microsoft systems like Microsoft 365, SharePoint, and Social Listening.

OUR PROCESS

Business Requirements Analysis	Design & Deployment	End User Adoption	Ongoing Support
We take a deep dive into your business requirements and goals as well as current business processes.	A deployment vision with strategic and effective businesses processes that are either out-of-the-box or completely tailored made by our engineers.	Our team of certified Change Management experts work with your team to maximize end user adoption with our proven process.	Our veteran engineers are able to provide 24/7/365 support on any area of Dynamics 365.

Turn Relationships into Revenue

Grow sales by empowering your sales team to engage proactively with actionable insights from Dynamics 365, Linked In and Office 365.  Find the right opportunities, build trusted relationships and take swift action with united relationship data and built in AI

• Identify the right buyers- with advanced scoring models
• Connect with prospects - increase response rates with warm introductions
• Tailor engagement -  deliver in-the-moment and relevant actions based on embedded insights
• Optimize email engagement - show sellers when and how customers interact with their emails
• Keep relationships on track - focus on high priority clients with signals form Dynamics 365 and Office 365

Dynamics 365 was able to simplify and streamline the sales process for Swarovski’s global sales workforce. They went from using hundreds of sales tools to connect with their customer to just one simple tool by leveraging the power of the Dynamics 365 platform. Now, their sales team have the most up to date information about their customers at their fingertips whether that information is from social media or internal systems custom built in Dynamics 365.

“We needed a tool that allowed us to simplify and standardize our sales process and new business development. Dynamics 365 has done just that, almost immediately from deployment.”

Peter Widmann, VP of Global Sales at Swarovski

Turn prospects into business relationships

• Nurture more sales-ready leads with multi-channel campaigns and personalized experiences across buyer’s journey based on engagement during campaigns
• Align sales and marketing with common customer data and connected automated processes with sales and marketing teams. Use embedded intelligence like dynamic segmentation to target the right audience and multiple lead scoring models to prioritize leads.
• Market and sell smarter with interaction insights and relationship analytics. Track and increase sales and marketing performance using configurable dashboards.
• Grow with adaptable platform that is easy to tailor, extend, and connect to other apps and services you already use

The marketing department at Northrop & Johnson uses Dynamics 365 to manage distribution of the company’s Navigator magazine, a glossy and informative resource about yachting and luxury lifestyles that helps strengthen customer relationships and open sales conversations. Before the company deployed Dynamics 365, some customers got four or five copies of the magazine because they were on different lists in different systems. Now, they use Dynamics 365 to make sure that people get their one copy of our magazine directly from a sales broker, with a much higher degree of personalization. “With Dynamics 365, we built exactly the kind of smart marketing we needed. Most others in the industry just don’t have the ability to do that.”

“Since we deployed Dynamics 365, we’ve seen a 70 percent increase in charter sales. Now, we’re getting other departments involved to create a central hub for all our marketing, sales, and customer-relationship activities. By having everything in one place, we can simplify every area of our operation.”

Daniel Ziriakus, COO of Northrop & Johnson

Proactive Customer Service: Lower operational costs while improving customer experiences 

Achieve greater agent productivity by providing visibility, context, and the right tools to expedite resolutions

• Provide consistent customer experiences through true omni-channel service
• Personalize services across channels with AI enabled insights
• AND, unify technology to simplify and humanize orchestrated experiences

Better Service With Deeper Integration In the past Beyond Bank’s staff was having to sift through 14 or 15 different tabs and screens to identify the information needed to take a single customer call. Beyond Bank is now using Dynamics to draw out real-time data from core banking processes and applications, and provide a complete, 360-degree view of the customer. After experiencing the success of its CRM system, they now created all customer-facing processes out of Dynamics 365. Seeing this integration at work has led Beyond Bank to other Microsoft systems like Microsoft 365, SharePoint, and Social Listening.

“We really needed a system to bring everything together. We needed to know more about our customers and we needed to put these relationships first in order to remain a challenge. Dynamics was a critical component of our strategy which is about building a value- tuned business focused on the needs of our customers, the owners, and delivering an exceptional experience.”

Robert Aitken, CIO of Beyond Bank