Table of Contents

Our Productivity Process

The IT Team That Your Team Will Love

Your technical team will love us because of our proven process that ensures a predictable and successful outcome.


Our Focus

Our Focus_Awareness

Automation

Our Focus_Simplicity

Simplicity

Our Focus_Customer Employee Satisfaction

Customer and Employee Satisfaction

Enabling planned, designed, managed, executed and continues to support our entire Skype footprint. We rely on them to offer rock-solid advice before, during and after any project.
Shawn Bristow

Ralph Bellandi CIO at MKTG


Process72_Introduction

Introductory Meeting

  • Your team meets with our engineers and project managers. 
  • Discuss your current Communication and Collaboration strategies. 
  • Discover existing architecture. Walk us through how you would like communicate and collaborate going forward.
Process72_Technical Review

Technical Review

  • They’ll ask questions to define goals and requirements and allow dialog between stakeholders and technology owners to get aligned with the project’s goals. 
  • Next, the Enabling engineer leads one on one sessions with individual technology owners to cover their specific areas.  
  • We educate, hear concerns, and ask important questions that will help identify gaps and constraints 
  • We discover how your team works together. What tools do they use on a daily basis? 
Process72_Planning and Design

Planning and Design

  • Our team provides recommendations based on insights we’ve gathered from your organization.
  • We work collaboratively on a digital transformation plan. Options for architecture are discussed and pros/cons of each approach are provided.
  •  The plan is based upon optimizing and securing collaboration and productivity to meet business objectives.
Implementation

Project Deployment

  • You’re provided with a dedicated engineer from our team. 
  • They follow our plan. 
  • They track milestones and deadlines based on our deployment details.
Support

Managed Services

  • The solution is verified through a formal testing process by your dedicated engineer.  
  • Training is provided to both administrators and end-users to ensure adoption of new technologies as well as new security policies. 
  • Our support specialist will work with you to ensure on-going satisfaction with any applications or tools implemented.

Customer Productivity Journey

Cushman and Wakefield
EnablingBlue72-01

Company Profile

Industry: Commercial Real Estate

Global Headquarters: New York, NY

Revenue: $6.9B+

Employees:  50,000+

Productivity Tools Implemented

Skype for Business

Office 365

Yammer

Cushman & Wakefield

A common scenario we see is organizations needing to streamline siloed communications and collaboration systems.  They know this is a perfect time to see how the new technology can streamline processes as well.

How We Helped

Cushman & Wakefield operates out of more than 400 offices across 70 countries and has 43,000+ employees that work with customers in every corner of the world. They are a global property management company and have ambitious growth goals. To meet them, the company needs to maximize its level of teamwork to sell with the worldwide market in mind.  

With so many other changes going on in the business, migrating to Office 365 was the smartest choice because it gave them all the functionality they needed without sacrificing employee comfort and productivity. They are now rolling out Office 365 with advanced security and analytics capabilities, as well as Skype for Business meetings and voice services.  

Cushman is fully deployed on Exchange Online, but employees are starting to enjoy other productivity services, such as Office 365 ProPlus, which provides the ability for their employees to use Office programs on up to 5 devices, including home computers and mobile phones. And because mobility is mission critical, they have deployed OneDrive for Business, so that team workers can coauthor and collaborate on documents in real time. 

To make their teams even more productive and accessible, they are transitioning away from traditional telephony and replacing it with Skype for Business Online. Team workers can even have Skype for Business Online enabled on their mobile devices for more flexibility. They estimate that they will save more than $1 million a year on telephony costs by leveraging the new PSTN Conferencing and Calling capabilities.  

Currently, more than 13,000 employees use Yammer to share ideas and communicate about customers and leads, which helps them support their goal of better cross-regional selling. Even though they have hundreds of offices around the world, they can feel like a better-connected organization when they collaborate through Yammer.

The Results

Cushman found that Office 365 has provided tremendous value, especially when going through the mergers and acquisitions process. They were able to bring companies together approximately 30 percent more quickly. Overall, the move to Office 365 has given Cushman & Wakefield the scale and consistency that they need to continue to grow without any disruption to the business. 

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Teams Assessment

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