Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.
“After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
Rodney Conrad SVP at FEI Systems
Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.
You can run your business while Enabling cares for your entire solution.
|Response Time SLA||2 Hours|
|Reactive Break Support||X||X||X|
|Skype For Business Trouble Shooting||X||X||X|
|Proactive Systems Monitoring||X||X|
|Real Time Event Log Analysis||X||X|
|Video Trouble Shooting||X||X|
|Online Tracking Dashboard||X||X|
|Client Notification and Instant Troubleshooting||X|
|Quarterly System Health Check||X|
|Server Patch Management||X|
|Weekly Support Reviews and Reporting||X|
|Escalation to Telco/ISP||X|
In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:
January 01, 2019