Change Management 

Increased User Collaboration

Start the Change Management initiative before the Migration is done

Many change management programs fail before they even start due to a lack of strategic discovery and planning. Ensure you’ve built the right team to manage the pending change with users and create a winning blueprint well in advance of starting the migration. Make sure you are communicating with users well in advance of training sessions – and the rollout – to build excitement with new solutions.

You’ve rolled out the new technology but users aren’t fully using the feature set. Sound familiar? Our experience in over 1,700 deployments shows that if you deliver messaging to your users with the WIIFM (What’s in it for me?) spin it will greatly improve end user adoption.

Use a “What’s in it for me?”, or WIIFM approach

Which sounds better to you?

“By using you’re our new Skype for Business we will save the company money in travel!” - OR – “With Skype for Business video you’ll enjoy face to face meetings without the hassle of airport security lines or late night flights!”

Both statements are intended to drive use of video - but the “WIIFM” message is highlights a direct benefit for users, which leads to more personal interest in using the new solution. All communications, collateral, and training in your Change Management approach should have a WIIFM context.

"Enabling’s change management process was invaluable to the successful Office 365 and Skype for Business deployments.  Enabling was instrumental in coordinating communications and training and leading the training classes, both online and on-site, which resulted in not only a high percentage of the staff attending the training but also the staff were completely prepared on Day 1 when we went live with both new platforms. "

Greg Alvarez, Sr Director of IT Ops  Major Sport Association

Skype to Teams Example

Many of our clients are starting the move from Skype for Business to Teams upgrade planning today.  We currently have a  Workload Assessment and IT Requirements Workshop designed for this migration. 

Microsoft Teams gives your organization access to information, conversations, meetings and collaboration tools for the modern workplace.  Create an optimal communications experience with Microsoft Teams, part of the Office 365 platform that leverages the new modern communications back-end.

We partner with your business decision makers to evaluate how your corporate culture collaborates and communicates

•Identify and document scenarios and map to personas

•Prioritize business needs

•Develop an understanding of how existing calling and meeting technologies are used and managed

•Discuss opportunities of improvement in the current state to meet changing needs and expectations

•Technical evaluation to determine roadmap blockers and mitigation to deploy Microsoft Teams for meetings and calling

With your documented deployment roadmap you will receive: 

•Current state review

•User and workload service mapping

•Findings and recommendations

•Overall deployment roadmap

•Next steps and actions 

The deployment roadmap will ensure your move to Teams is a great success!  You've got one chance to get it right the first time!

Lights, Camera, Adoption Use Case

Our client was faced with the challenge of finding a resource, with the time and availability, as well as a proven track record of delivering positive user experiences and high adoption. Lackluster user engagement was not an option with the volume of change taking place. 

See how they achieved less than 10 calls to Support on the day of the cut over! 

 

Play'n Go gets more productive with M365 and Surfaces

International gaming company Play’n GO grew substantially over the last five years and needed a way to give all its employees a highly secure and productive workplace without investing in numerous costly onsite servers. The company deployed Microsoft 365, a comprehensive solution that includes Windows 10 Enterprise, Office 365, and Enterprise Mobility + Security. Standardizing on Microsoft Surface devices, the company has seen quick adoption of its new solution, resulting in improved productivity and communication among employees located around the world.

For the Full Case Study

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Change Management assessment

Contact us today to chat with a change management expert and find out what you could be doing to increase your end users productivity and confidence with their new technology.  

 

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