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Enabling Managed Services

Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.

“After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
FEI

Rodney Conrad SVP at FEI Systems

Essential, Enhanced or Elite?

Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.

You can run your business while Enabling cares for your entire solution.

 
Essential
Enhanced
Elite
Response Time SLA 2 Hours    
Coverage Hours 8x5    
Reactive Break Support X X X
Escalation Support X X X
Skype For Business Trouble Shooting X X X
Proactive Systems Monitoring   X X
Real Time Event Log Analysis   X X
Video Trouble Shooting   X X
Online Tracking Dashboard   X X
UC Analytics   X X
Remote Access     X
Client Notification and Instant Troubleshooting     X
Onsite Support     X
Quarterly System Health Check     X
Server Patch Management     X
Certificate Management      X
Weekly Support Reviews and Reporting     X
Escalation to Telco/ISP     X

See what is included at each service level

In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:

 

 

Resources

Give your #Microsoft Teams a Voice!

You know the statistics, in fact, you are part of those statistics. Together we are charging toward a digital workplace at a pace we could not have imagined at the beginning of the year AND DOING IT...

Executives Guidance for Moving to Teams

As more large organizations migrate collaboration and telephony services to Microsoft Teams, Enabling has seen patterns in non-technical organizational challenges. This blog outlines some of the...

Advanced Threat Protection – Attack Simulator

Do you know if your organization is under attack? Short answer is yes, even if you don’t know about it. If there is a potential monetary gain from your organization, there is a bad actor out there...

Need a helping hand with HelpDesk support and Managed Services?

We can take care of the day to day so you can focus on growing your business.  Kindly fill out the form to have an engineer reach out.  

 

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