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Enabling Managed Services

Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.

“After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
FEI

Rodney Conrad SVP at FEI Systems

Essential, Enhanced or Elite?

Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.

You can run your business while Enabling cares for your entire solution.

 
Essential
Enhanced
Elite
Response Time SLA 2 Hours    
Coverage Hours 8x5    
Reactive Break Support X X X
Escalation Support X X X
Skype For Business Trouble Shooting X X X
Proactive Systems Monitoring   X X
Real Time Event Log Analysis   X X
Video Trouble Shooting   X X
Online Tracking Dashboard   X X
UC Analytics   X X
Remote Access     X
Client Notification and Instant Troubleshooting     X
Onsite Support     X
Quarterly System Health Check     X
Server Patch Management     X
Certificate Management      X
Weekly Support Reviews and Reporting     X
Escalation to Telco/ISP     X

See what is included at each service level

In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:

 

 

Resources

Dynamic 911 with Teams - Lessons Learned

Introduction Over the past few months, Enabling Technologies has helped our customers deploy Teams Dynamic 911 and to get ready for Teams Dynamic 911 for Work from Home. Over that time, we have...

Managing Endpoints in Engineering, Architecture, and Construction Firms

We all know the expression “Time is Money.” This is so true in the Architecture, Engineering, and Construction (AEC) industry and other professional services businesses. If the firm’s engineers,...

Microsoft Ignites New Collaboration Capabilities

A couple major collaboration advancements were announced today @ Ignite, along with a few minor news notes.

Need a helping hand with HelpDesk support and Managed Services?

We can take care of the day to day so you can focus on growing your business.  Kindly fill out the form to have an engineer reach out.  

 

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