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    Enabling Managed Services

    Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.
    “After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
    FEI

    Rodney Conrad SVP at FEI Systems

    Essential, Enhanced or Elite?

    Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.

    You can run your business while Enabling cares for your entire solution.

     
    Essential
    Enhanced
    Elite
    Response Time SLA 2 Hours    
    Coverage Hours 8x5    
    Reactive Break Support X X X
    Escalation Support X X X
    Skype For Business Trouble Shooting X X X
    Proactive Systems Monitoring   X X
    Real Time Event Log Analysis   X X
    Video Trouble Shooting   X X
    Online Tracking Dashboard   X X
    UC Analytics   X X
    Remote Access     X
    Client Notification and Instant Troubleshooting     X
    Onsite Support     X
    Quarterly System Health Check     X
    Server Patch Management     X
    Certificate Management      X
    Weekly Support Reviews and Reporting     X
    Escalation to Telco/ISP     X

    See what is included at each service level

    In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:

     

     

    Resources

    August 08, 2019

    The Support Life Cycle For All Active Skype For Business Products

    On Tuesday, Microsoft announced that Skype for Business Online will be retired on July 31, 2021, and after that date the service will no longer be accessible. Between now and then, current Skype for...

    July 07, 2019

    Optimizing Network Performance for Office 365

    Networking teams are finding that traditional hub and spoke, best effort network designs do not provide optimal performance for Office 365. This is especially true for the real-time traffic of Skype...

    July 07, 2019

    Who Should “Own” an Office 365 Tenant?

    We periodically get this question, especially when consulting larger organizations who have multiple administrators handling Active Directory, Exchange, and/or SharePoint. Some ask as they are just...

    For our latest tools to help you stay up to date, click the button below to visit our tools page.

    More Tools and Resources

    Need a helping hand with HelpDesk support and Managed Services?

    We can take care of the day to day so you can focus on growing your business.  Kindly fill out the form to have an engineer reach out.  

     

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