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Enabling Managed Services

Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.

“After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
FEI

Rodney Conrad SVP at FEI Systems

Essential, Enhanced or Elite?

Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.

You can run your business while Enabling cares for your entire solution.

 
Essential
Enhanced
Elite
Response Time SLA 2 Hours    
Coverage Hours 8x5    
Reactive Break Support X X X
Escalation Support X X X
Skype For Business Trouble Shooting X X X
Proactive Systems Monitoring   X X
Real Time Event Log Analysis   X X
Video Trouble Shooting   X X
Online Tracking Dashboard   X X
UC Analytics   X X
Remote Access     X
Client Notification and Instant Troubleshooting     X
Onsite Support     X
Quarterly System Health Check     X
Server Patch Management     X
Certificate Management      X
Weekly Support Reviews and Reporting     X
Escalation to Telco/ISP     X

See what is included at each service level

In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:

 

 

Resources

Seven Steps for Successful Incident Response Tabletop Exercises

A tabletop exercise simulates real world scenarios, stress testing the readiness of the participants to execute their procedures to respond to cyber incidents. Enabling has been conducting Incident...

The People Benefit of the Cloud: Retain Your Talent!

In recent posts, I have written about how the cloud benefitted my former organizations (in general and financially).  The most important asset I had as an IT leader, though, was our people.  Keeping...

MFA is (Unconditionally) Not Enough

Microsoft has seen a trending number of instances whereby an Office 365 user is phished and has their O365 session hijacked. The adversary uses the victim's token to sidestep MFA, allowing the...

Need a helping hand with HelpDesk support and Managed Services?

We can take care of the day to day so you can focus on growing your business.  Kindly fill out the form to have an engineer reach out.  

 

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