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    Enabling Managed Services

    Enabling Technologies ensures your secure communications and collaboration environment is reliable, performing at its best and up-to-date at all times in order to support business activities. We triage and resolve the problem so you are not forced to call different manufacturers and vendors.
    “After an unsuccessful attempt with another vendor, we contracted with Enabling to rescue our Skype project. We found their team to be highly proficient, great communicators, and consistently delivered on their commitments. The project came in on time and on budget. We have continued our relationship with Enabling through their Elite Care support package, which has been a decision that we have not regretted.”
    FEI

    Rodney Conrad SVP at FEI Systems

    Essential, Enhanced or Elite?

    Enabling recognizes that many firms have a Software Assurance agreement in place with Microsoft. But many of them still contract with Enabling as a single point of contact for the entire UC solution to avoid the downtime and frustration of having to re-explain their situation to various vendors.

    You can run your business while Enabling cares for your entire solution.

     
    Essential
    Enhanced
    Elite
    Response Time SLA 2 Hours    
    Coverage Hours 8x5    
    Reactive Break Support X X X
    Escalation Support X X X
    Skype For Business Trouble Shooting X X X
    Proactive Systems Monitoring   X X
    Real Time Event Log Analysis   X X
    Video Trouble Shooting   X X
    Online Tracking Dashboard   X X
    UC Analytics   X X
    Remote Access     X
    Client Notification and Instant Troubleshooting     X
    Onsite Support     X
    Quarterly System Health Check     X
    Server Patch Management     X
    Certificate Management      X
    Weekly Support Reviews and Reporting     X
    Escalation to Telco/ISP     X

    See what is included at each service level

    In addition to support for your communications and collaboration solution we also offer managed services and support in other areas:

     

     

    Resources

    June 06, 2020

    Healthcare Innovations in Microsoft Teams

    Intro:  The news about Microsoft's growth in Teams usage has overshadowed even more impactful innovations Redmond has produced for the healthcare space. These innovations are not just driving usage...

    May 05, 2020

    Survey Data on Teams Governance

    Insights into Customers’ COVID-19 Response The surge in Microsoft Teams usage has been staggering. Yet the rush to enable @home collaboration didn't provide organizations with the time to plan for...

    May 05, 2020

    Using Microsoft Teams Templates for Education

    The COVID 19 pandemic has caused schools across the United States to either suspend classes or hold them remotely and it is entirely possible that many schools, be they K-12 or Higher Ed, will...

    For our latest tools to help you stay up to date, click the button below to visit our tools page.

    More Tools and Resources

    Need a helping hand with HelpDesk support and Managed Services?

    We can take care of the day to day so you can focus on growing your business.  Kindly fill out the form to have an engineer reach out.  

     

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